From 7923a57694763e0da3b76f7fcd7c669ebfb78112 Mon Sep 17 00:00:00 2001
From: Simon <sfja.skp@edu.mercantec.dk>
Date: Tue, 14 Feb 2023 09:06:33 +0100
Subject: [PATCH] readme: svar opgave a

---
 README.md | 6 ++++++
 1 file changed, 6 insertions(+)

diff --git a/README.md b/README.md
index 989aa33..ae02df1 100644
--- a/README.md
+++ b/README.md
@@ -14,6 +14,12 @@ kapitel 4 i Practical IT Service Management, 2nd Edition
 
 https://www.atlassian.com/it-unplugged/itsm/help-desk-vs-service-desk-vs-itsm
 
+#### Svar
+
+- **ITSM** - The end-to-end delivery of IT services to customers, ie. all the processes and activities to design, create, deliver, and support IT services.
+- **Service desk** - The single point of contact between the service provider and the users.
+- **Help desk** - A group of people who provide help and information usually for electronic or computer problems.
+
 ### Opgave B: (adresserer målpindene 3 og 4)
 
 Undersøg begrebet Service Level Agreement(SLA) og beskriv