diff --git a/SLA b/service-level-agreement.txt
similarity index 89%
rename from SLA
rename to service-level-agreement.txt
index 7c1c36f..be65d7d 100644
--- a/SLA
+++ b/service-level-agreement.txt
@@ -1,6 +1,6 @@
 Introduction
 
-This is a service level agreement between FirmaCorp Inc. along with it's subsidiary Enterprise TicketSystem(r) Corp henceforth referred to as 'The Corporation' and any customers, defined as external consumers of the Enterprise TicketSystem(r) service and henceforth referred to as 'The Customers'.
+This is a service level agreement between FirmaCorp Inc. along with its subsidiary Enterprise TicketSystem(r) Corp henceforth referred to as 'The Corporation' and any customers, defined as external consumers of the Enterprise TicketSystem(r) service and henceforth referred to as 'The Customers'.
 
 Reviewed 16. February 2023 and to be reviewed and renewed by both The Corporation and The Customer within one year from last review.